Contact information

We're Here to Help

At VITALI, we are committed to providing excellent customer service before, during and after your purchase.

Whether you have a question about one of our products, need assistance with an existing order, require help with a return or refund, or simply want more information about our services, our Customer Support Team is here to assist you.

We aim to provide friendly, professional and efficient support to ensure you have the best possible shopping experience.

Customer Support

You can contact our Customer Support Team using the following details:

Email

faq@shopvitali.com

We aim to respond to all enquiries as quickly as possible.

Customer Service Hours

Our support team operates during normal business days.

Typical Response Time

  • 24 to 72 business hours

Response times may be slightly longer during public holidays, promotional events or periods of exceptionally high enquiry volumes.

Contacting Us About an Order

To help us resolve your enquiry as quickly as possible, please include the following information when contacting us:

  • Full name

  • Order number

  • Email address used to place the order

  • A clear description of your enquiry

Providing complete information allows us to investigate your request more efficiently.

We Can Help You With

Our Customer Support Team can assist with enquiries relating to:

  • Orders and order status

  • Shipping and delivery

  • Product information

  • Payment enquiries

  • Returns and exchanges

  • Refund requests

  • Faulty or damaged products

  • Warranty enquiries

  • Website support

  • General customer enquiries

Returns and Refunds

If you are contacting us regarding a return, refund or damaged item, please include:

  • Your order number

  • The name of the product

  • A detailed explanation of the issue

  • Clear photographs of the product

  • Photographs of the packaging where appropriate

Providing this information will help us process your request more quickly.

Privacy and Data Protection

Any personal information you provide when contacting VITALI will be processed in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Other applicable UK privacy legislation.

Your information will only be used to respond to your enquiry, provide customer support or fulfil our legal obligations.

For more information about how we process your personal data, please refer to our Privacy Policy.

 

Our Commitment to You

At VITALI, we believe that excellent customer service is just as important as offering high-quality products.

We are committed to:

  • Responding promptly to customer enquiries.

  • Providing clear and transparent communication.

  • Treating every customer fairly and respectfully.

  • Resolving issues efficiently and professionally.

  • Continuously improving our products and services based on customer feedback.

Your satisfaction is at the heart of everything we do.

Get in Touch

If you need assistance, have a question or simply want to contact us, we'd be delighted to hear from you.

VITALI

Customer Support Email: faq@shopvitali.com

Thank you for choosing VITALI. We look forward to assisting you.