Terms of service

Last Updated: 16/07/2026

1. Introduction

Welcome to VITALI.

These Terms of Service govern your access to and use of the VITALI website, together with the purchase of any products available through our online store.

By accessing this website or placing an order, you confirm that you have read, understood and agreed to be bound by these Terms of Service, together with our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Refund Policy, Returns & Exchanges Policy and any other policies published on this website.

If you do not agree with these Terms, you must not use this website.

2. Company Information

Trading Name: VITALI

Customer Support Email: faq@shopvitali.com

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have the legal capacity to enter into binding contracts.

  • The information you provide is accurate, complete and up to date.

  • You will use this website only for lawful purposes.

We reserve the right to refuse service, suspend accounts or cancel orders where these Terms have been breached.

4. Products and Availability

VITALI offers a range of health and wellness products through its online store.

All products are subject to availability.

We reserve the right to:

  • Add, modify or discontinue products.

  • Correct pricing or description errors.

  • Limit purchase quantities.

  • Update product specifications without prior notice.

Product images are provided for illustrative purposes only. Actual products may vary slightly in colour, appearance or packaging.

5. Pricing

All prices displayed on our website are shown in Pounds Sterling (£ GBP) unless otherwise stated.

Where applicable, VAT will be included in the price shown.

We reserve the right to amend prices at any time; however, any price changes will not affect orders that have already been confirmed.

6. Orders

After placing an order, you will receive an email acknowledging receipt of your purchase.

This acknowledgement does not constitute acceptance of your order.

A contract between you and VITALI is formed only when your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability.

  • Pricing or technical errors.

  • Payment authorisation failure.

  • Suspected fraud.

  • Breach of these Terms.

Where payment has already been taken for a cancelled order, a full refund will be issued.

7. Payment

Payment must be completed before an order is processed.

Available payment methods will be displayed during checkout and may include:

  • Debit Cards

  • Credit Cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Other secure payment providers

All payment transactions are processed through secure third-party payment gateways.

VITALI does not store full payment card details.

8. Shipping and Delivery

Information regarding shipping, estimated delivery times and dispatch procedures can be found in our Shipping & Delivery Policy.

Delivery estimates are provided in good faith but cannot be guaranteed.

9. Returns and Refunds

Customers have statutory rights under UK consumer law.

Information regarding cancellations, returns, exchanges and refunds is available in our Refund Policy and Returns & Exchanges Policy.

Nothing within these Terms limits your legal consumer rights.

10. Product Guarantees

Consumers are entitled to legal protection under the Consumer Rights Act 2015.

Products supplied by VITALI must be:

  • Of satisfactory quality.

  • Fit for their intended purpose.

  • As described.

Where products fail to meet these legal standards, customers may be entitled to repair, replacement or refund in accordance with applicable legislation.

11. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Text

  • Graphics

  • Icons

  • Website design

  • Software

  • Trademarks

is owned by or licensed to VITALI and is protected by United Kingdom and international intellectual property laws.

No content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

12. Acceptable Use

Users agree not to:

  • Use the website unlawfully.

  • Attempt unauthorised access to our systems.

  • Distribute malicious software.

  • Interfere with website functionality.

  • Infringe intellectual property rights.

  • Engage in fraudulent activities.

Failure to comply may result in suspension of access and legal action where appropriate.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful.

Subject to applicable law, VITALI shall not be liable for:

  • Indirect or consequential losses.

  • Delays caused by third-party delivery providers.

  • Temporary website interruptions.

  • Technical failures beyond our reasonable control.

  • Events of force majeure.

Our total liability shall always remain subject to the protections afforded to consumers under UK law.

14. Force Majeure

We shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including:

  • Natural disasters.

  • Severe weather.

  • Government restrictions.

  • Industrial disputes.

  • Transport disruptions.

  • Cybersecurity incidents.

  • Supplier failures.

  • Public health emergencies.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

16. Amendments

We may revise these Terms of Service from time to time.

Any amendments will take effect immediately upon publication on our website unless otherwise required by law.

Customers are encouraged to review these Terms periodically.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection legislation provides otherwise.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

VITALI

Email: faq@shopvitali.com