Shipping policy

Last Updated: 16/07/2026

1. Introduction

At VITALI, we are committed to providing a reliable and transparent delivery service. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.

By placing an order with VITALI, you agree to the terms outlined in this policy.

2. Delivery Locations

VITALI currently delivers throughout the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

We may also offer international delivery to selected destinations. Available shipping locations will be displayed during the checkout process.

We reserve the right to limit or suspend deliveries to certain regions where necessary due to legal, operational or logistical reasons.

3. Order Processing

Once payment has been successfully authorised, your order enters our processing stage.

Our standard processing time is typically between 1 and 5 business days.

Processing times may be extended during:

  • Public holidays.

  • Promotional campaigns.

  • Seasonal sales.

  • Exceptional order volumes.

  • Circumstances beyond our reasonable control.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

4. Estimated Delivery Times

Delivery times are estimates only and begin after the order has been processed.

United Kingdom

Estimated delivery:

5–15 business days

International Orders (where available)

Estimated delivery:

7–25 business days

Delivery times may vary depending on:

  • Delivery destination.

  • Customs procedures (where applicable).

  • Carrier operations.

  • Seasonal demand.

  • Local conditions.

5. Our Fulfilment Model

VITALI works with carefully selected fulfilment partners and suppliers located both within the United Kingdom and internationally.

Depending on product availability, your order may be dispatched from different warehouse locations.

If your purchase contains multiple items, they may arrive in separate shipments at no additional delivery cost.

6. Shipping Charges

Shipping costs are displayed clearly during checkout before payment is completed.

Where free delivery promotions are offered, the applicable terms and conditions will be stated at the time of purchase.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking details may take between 24 and 72 hours to become active after dispatch.

Customers may also monitor delivery progress through the Track Your Order page on our website.

8. Delivery Delays

Although we work closely with trusted logistics providers, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • High shipping volumes.

  • Carrier delays.

  • Customs inspections.

  • Severe weather.

  • Industrial action.

  • Public holidays.

  • Transportation disruptions.

  • Force majeure events.

Where possible, we will keep customers informed of significant delays affecting their orders.

9. Delivery Address

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

VITALI cannot accept responsibility for delays, failed deliveries or additional costs resulting from:

  • Incorrect addresses.

  • Incomplete address information.

  • Typographical errors provided by the customer.

  • Failure to collect or accept delivery.

If an order is returned because of incorrect delivery information, additional shipping charges may apply before the order can be resent.

10. Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

  • Leave the parcel in a designated safe place.

  • Deliver to a neighbour where permitted.

  • Leave a calling card with collection or redelivery instructions.

Customers should follow the instructions provided by the courier to arrange collection or redelivery.

11. Delivered Orders

Once the courier confirms successful delivery to the address supplied during checkout, the order will be considered delivered.

If you believe your parcel has been incorrectly marked as delivered, please contact our Customer Support Team promptly so that we can investigate with the delivery carrier.

12. Customs and Import Charges

Orders delivered within the United Kingdom are generally not subject to additional customs charges.

For international deliveries, customers may be responsible for:

  • Customs duties.

  • Import VAT.

  • Local taxes.

  • Clearance fees.

  • Other charges imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

13. Lost Parcels

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

Following an investigation with the delivery carrier, we may, where appropriate:

  • Arrange a replacement shipment.

  • Offer a suitable alternative.

  • Issue a full or partial refund in accordance with our Refund Policy.

14. Force Majeure

VITALI shall not be liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Epidemics or pandemics.

  • Government restrictions.

  • Transport disruptions.

  • Labour disputes.

  • Acts of war.

  • Cyber incidents.

  • Other force majeure events.

15. Changes to This Policy

We may amend this Shipping & Delivery Policy from time to time to reflect operational, legal or commercial changes.

The latest version will always be published on our website together with the effective date.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support Team:

VITALI

Email: faq@shopvitali.com

We will be happy to assist you as quickly as possible.